IT Troubleshooters

While traveling sometime users are not able to receive emails on the blackberry but still able to send. To fix this try the follwoing
Open emails
Options
Email settings – click on bb symbol
Folder redirection
Expand and change inbox

For some reason box not ticked if you select this.

I had a user who was haven some issues getting onto the computer each time was getting a blue screen NaiFiltr.sys. This file NaiFiltr.sys is a component of McAfee VirusScan. I was able to load the computer into safe mode and remove McAfee then was able to boot the computer in to normal mode and install and update McAfee again.

First thing I would try is to clean up the forms cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook 2003 and 2007.

Try running the detect and repair of outlook.

step 1 Open an Internet Explorer window. Click “Tools,” then choose “Internet Options.” This will open the Internet Options window.

Step 2 Click the “Content” tab in the Internet Options window. This will open the Content options page.

Step 3 Click the “Certificates” button on the Content options page. This will open the Certificates window.

Step 4 Click the “Untrusted Publishers” tab in the Certificates window. It may be necessary to scroll horizontally to see the tab.

Step 5 Click to highlight the security certificate that you want to trust, then click the “Remove” button. This will open a confirmation window. Click the “Yes” button in the confirmation window to complete the process.

From what we’ve seen so far Windows 7 is already performing better than Vista, but if your PC seems sluggish then it’s now much easier to uncover the bottleneck. Click Start, type RESMON and press Enter to launch the Resource Monitor, then click the CPU, Memory, Disk or Network tabs. Windows 7 will immediately show which processes are hogging the most system resources.

The CPU view is particularly useful, and provides something like a more powerful version of Task Manager. If a program has locked up, for example, then right-click its name in the list and select Analyze Process. Windows will then try to tell you why it’s hanging – the program might be waiting for another process, perhaps – which could give you the information you need to fix the problem.

FIND BOTTLENECKS: Resource monitor keeps a careful eye on exactly how your PC is being used

USB flash drives are convenient, portable, and very easy to lose. Which is a problem, especially if they’re carrying sensitive data. Fortunately Windows 7 has the solution: encrypt your documents with an extension of Microsoft’s BitLocker technology, and only someone with the password will be able to access it. Right-click your USB flash drive, select Turn on BitLocker and follow the instructions to protect your private files.

PROTECT YOUR DATA: Your USB flash drives can easily be encrypted with BitLocker

Windows Vista’s User Account Control was a good idea in practice, but poor implementation put many people off – it raised far too many alerts. Fortunately Windows 7 displays less warnings by default, and lets you further fine-tune UAC to suit your preferred balance between security and a pop-up free life (Start > Control Panel > Change User Account Control Settings).

Changing the Windows log-on screen used to involve some complicated and potentially dangerous hacks, but not any more – Windows 7 makes it easy.

First, browse to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\Background in REGEDIT, double-click the DWORD key called OEMBackground (not there? Create it) and set its value to 1.

Now find a background image you’d like to use. Make sure it’s less than 256KB in size, and matches the aspect ratio of your screen as it’ll be stretched to fit.

Next, copy that image into the %windir%\system32\oobe\info\backgrounds folder (create the info\backgrounds folders if they don’t exist). Rename the image to backgroundDefault.jpg, reboot, and you should now have a custom log-on image.

Alternatively, use a free tweaking tool to handle everything for you. Logon Changer displays a preview so you can see how the log-on screen will look without rebooting, while the Logon Screen Rotator accepts multiple images and will display a different one every time you log on.

Q: What does the SuperDAT Remediation Tool Do?

A: The tool suppresses the driver causing the false positive by applying an Extra.dat file in c:\program files\commonfiles\mcafee\engine folder. It then restores the svchost.exe by looking first in %SYSTEM_DIR%\dllcache\svchost.exe, if not present it will attempt a restore from %WINDOWS%\servicepackfiles\i386\svchost.exe, if not present it will attempt a restore from quarantine. After the tool is run, the machine needs to be rebooted.

Recommended Recovery SuperDAT Procedure

1. From a machine that has Internet access, locate and download the Recovery SuperDAT at http://download.nai.com/products/mcafee-avert/tools/SDAT5958_EM.exe and save it to portable media.
2. Take the portable media to each affected machine and run the tool. If you are not able to run the tool on the affected machine, boot in safe mode
3. Execute the Recovery SuperDAT tool
4. Reboot in normal mode
5. Use the product update to update to 5959