IT Troubleshooters

Download free software called TrueCrypt

To clear a password, follow the steps below.

1. Turn off the computer and disconnect the power cable from the electrical outlet.
2. Remove the computer cover.
3. Locate the 2-pin password jumper (PSWD) on the system board and remove it to clear the password.
4. Close the computer cover.
5. Connect your computer and monitor to electrical outlets and turn them on.
6. After the Microsoft® Windows® desktop appears on your computer, shut it down.
7. Turn off the monitor and disconnect it from the electrical outlet.
8. Disconnect the computer power cable from the electrical outlet, and then press the power button to ground the system board.
9. Open the computer cover.
10. Locate the 2-pin password jumper on the system board and attach it to re-enable the password feature.
11. Replace the computer cover.
12. Connect your computer and devices to electrical outlets and turn them on.
13. Assign a new system and/or Administrator password.

First, verify that you cannot uninstall the 2007 Microsoft Office system by using Add or Remove Programs

For Windows XP:
Click Start, click Run, type control appwiz.cpl in the Open box, and then press ENTER.
Click to select the 2007 Office system product from the application list, and then click Remove.

For Windows Vista:
Click Start, type prgrams and features in the Search box, and then press ENTER.
Click to select the product to be uninstalled from the listing of installed products, and then click Uninstall/Change from the bar that displays the available tasks.

If you were able to uninstall the 2007 Microsoft Office system by using Add or Remove Programs, you are finished. If you were unable to uninstall the 2007 Microsoft Office system, you may have issues with the Add or Remove Programs dialog box, or some 2007 Microsoft Office components may not be uninstalled. In these cases, you may be unable to reinstall the 2007 Microsoft Office system.

To uninstall the existing 2007 Microsoft Office system if you cannot uninstall it by using the Add or Remove Programs feature, follow these steps:
Step 1: Remove any remaining Windows Installer packages of the 2007 Microsoft Office system:
Click Start, click Run, type installer, and then click OK.

This process opens the %windir%\Installer folder.
On the View menu, click Details.

Important To use the View menu in Windows Vista, you must press the ALT key first to display the menu bar, and then click the View menu.
On the View menu, click Choose Details.
Click to select the Subject check box, type 340 in the Width of selected column (in pixels) box, and then click OK.
Note It may take several minutes for the subjects to appear next to each .msi file.
For Windows XP, on the View menu, point to Arrange icons by, and then click Subject.
For Windows Vista, on the View menu, point to Sort By, and then click Subject.
For each .msi file where the subject is “Microsoft Office Product_Name 2007,” right-click the .msi file, and then click Uninstall.

Step 2: Stop the Office Source Engine service:
For Windows XP, click Start, click Run, type services.msc in the Open box, and then click OK.

For Windows Vista, click Start, click Start Search, type services.msc, and then press ENTER.
In the Services window, determine whether the Office Source Engine service is running. If this service is running, right-click Office Source Engine, and then click Stop.
Close the Services window.
Step 3: Remove any remaining 2007 Microsoft Office installation folders
For Windows XP and Windows Server 2003, click Start, click Run, type %CommonProgramFiles%\Microsoft Shared in the Open box, and then click OK.

For Windows Vista, click Start, click Start Search, type %CommonProgramFiles%\Microsoft Shared, and then press ENTER.
Note On a computer that is running a 64-bit version of Windows Vista, type %CommonProgramFiles(x86)%\Microsoft Shared, and then press ENTER.
If the following folders are present, delete them:
Office12
Source Engine
For Windows XP, click Start, click Run, type %ProgramFiles%\Microsoft Office, and then click OK.
On the root folder of each hard disk drive, locate and then open the MSOCache folder. If you cannot see the MSOCache folder, follow these steps:
Open Windows Explorer, and then on the Tools menu click Folder Options.
Click the View tab.
In the Advanced settings pane under Hidden files and folders, click Show hidden files and folders.
Click to clear the Hide protected operating system files check box, and then click OK.
Open the drive_letter:\MSOCache\All Users folder, and then delete every folder that has the following text in the folder name:
0FF1CE)

Step 4: Remove any remaining 2007 Microsoft Office installation files
For Windows XP and Windows Server 2003, click Start, click Run, type %appdata%\microsoft\templates, and then click OK.

For Windows Vista, click Start, click Start Search, type %appdata%\microsoft\templates, and then press ENTER.
Delete the following files:
Normal.dotm
Normalemail.dotm
For Windows XP, click Start, click Run, type %appdata%\microsoft\document building blocks\Language_ID, and then click OK.

For Windows Vista, click Start, click Start Search, type %appdata%\microsoft\document building blocks\Language ID, and then press ENTER.

Notes
If you cannot open this folder because the folder does not exist, go to step 6.
Language_ID is a placeholder for the four-digit number that represents the language of the 2007 Microsoft Office system. For example, if you use the English version of the 2007 Microsoft Office system, the Language_ID value is 1033. If the Language_ID is not known, type %appdata%\microsoft\document building blocks, and then open the subfolder in that location.
Delete the Building blocks.dotx file.
For Windows XP, click Start, click Run, type %temp%, and then click OK.

For Windows Vista, click Start, click Start Search, type %temp%, and then press ENTER.
On the Edit menu, click Select All.
On the File menu, click Delete.
For Windows XP, click Start, click Run, type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then click OK.

For Windows Vista, click Start, click Start Search, type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then press ENTER.
Delete only the Opa12.dat file.

Step 5: Remove the registry subkeys of the 2007 Microsoft Office system

Locate and then delete the registry subkeys of the 2007 Microsoft Office system if they are present. To do this, follow these steps:
For Windows XP, click Start, click Run, type regedit, and then click OK.

For Windows Vista, click Start, click Start Search, type regedit, and then click OK.
Click the following subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
On the File menu, click Export, type DeletedKey01, and then click Save.
On the Edit menu, click Delete, and then click Yes to confirm the deletion.
For each registry subkey in the following list, repeat steps 1a through 1d. Change the name of the exported key by one for each subkey.

For example, type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so on.

32-bit versions of Microsoft Windows:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\*F01FEC
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
64-bit versions of Microsoft Windows:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\*F01FEC
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

On the File menu, click Export, type UninstallKey01, and then click Save.
Under the Uninstall subkey that you located in step 2, click each subkey, and then determine whether the subkey has the following value assigned to it:
Name: UninstallString
Data: file_name path\Office Setup Controller\Setup.exe path

Note In this example, file_name is a placeholder for the name of an installation program, and path is a placeholder for the file path.
Close Registry Editor.
Restart the computer

Windows Update has downloaded but when trying to install them, I get an error that the install has failed but has no error codes.

I have done a little bit of trying to remove some updates but still failed here is a few other methods

Register the Wups2.dll file
To register the Wups2.dll file in Windows, follow these steps:
Stop the Automatic Updates service. To do this, follow these steps:
Open the Command Prompt window. To do this, click Start, click Run, type cmd, and then click OK.
At the command prompt, type the following command, and then press ENTER:
net stop wuauserv
Register the Wups2.dll file. To do this, follow these steps:
At the command prompt, type the following command, and then press ENTER:
regsvr32 %windir%\system32\wups2.dll

Download and install the Windows Update Agent
For more information about how to download the latest version of Windows Update Agent, click the following article number to view the article in the Microsoft Knowledge Base:
949104 (http://support.microsoft.com/kb/949104/ ) How to obtain the latest version of the Windows Update Agent to help manage updates on a computer