Reading of memory dump files

Posted by Allen on February 27th, 2010

When Windows crashes a small memory dump file records the smallest set of useful information that may help identify why your computer has stopped unexpectedly the file can be found here c:\windows\minidump\.

This dump file type includes the following information:
The Stop message and its parameters and other data
A list of loaded drivers
The processor context (PRCB) for the processor that stopped
The process information and kernel context (EPROCESS) for the process that stopped
The process information and kernel context (ETHREAD) for the thread that stopped
The Kernel-mode call stack for the thread that stopped
The small memory dump file can be useful when hard disk space is limited. However, because of the limited information that is included, errors that were not directly caused by the thread that was running at the time of the problem may not be discovered by an analysis of this file.

Tools to read the small memory dump file
You can load small memory dump files by using the Dump Check Utility (Dumpchk.exe). You can also use Dumpchk.exe to verify that a memory dump file has been created correctly. The Dump Check Utility does not require access to debugging symbols. The Dump Check Utility is included with the Microsoft Windows 2000 Support Tools and the Microsoft Windows XP Support Tools.

Install the debugging tools
To download and install the Windows debugging tools, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/devtools/debugging/default.mspx (http://www.microsoft.com/whdc/devtools/debugging/default.mspx)
Select the Typical installation. By default, the installer installs the debugging tools in the following folder:
C:\Program Files\Debugging Tools for Windows

Open the dump file
To open the dump file after the installation is complete, follow these steps:
Click Start, click Run, type cmd, and then click OK.
Change to the Debugging Tools for Windows folder. To do this, type the following at the command prompt, and then press ENTER:
cd c:\program files\debugging tools for windows
To load the dump file into a debugger, type one of the following commands, and then press ENTER:
windbg -y SymbolPath -i ImagePath -z DumpFilePath
kd -y SymbolPath -i ImagePath -z DumpFilePath

Microsoft Outook Troubleshooting

Posted by Allen on February 16th, 2010

Several things can cause Outlook to start slowly:
Outlook in Safe mode. Go to Start > Run > then type
outlook /safe

If Outlook starts normal in Safe mode, Check one of the following:
The outcmd.dat file in the application data\microsoft\outlook folder might be corrupt.
Rename or delete this file while Outlook is closed.
When you restart Outlook, the folder will be recreated.

The view is corrupt
Start Outlook from the command prompt by typing
” outlook /cleanview ” to fix this problem.

A message in the Inbox is corrupt
Start Outlook in Safe mode, then move the Inbox messages to another folder.
You will lose your mailbox contents.

An Outlook add-in is causing a problem.
Click Tools> Options>Other> Advanced Options
Click COM Add-Ins;
Click Add-In Manager; then clear all add-in check boxes.

If Outlook doesn’t start normally in Safe mode:
You can also try to disable Windows Messenger integration.
To do so, Click>Tools>Options>Other
Then clear the “Enable Instant Messaging in Microsoft Outlook” check box.

CD drive Acer L3600 not showing

Posted by Allen on February 10th, 2010

I had an issue with a desktop computers CD drive would not show when going into device manager it was not recognizes after removing the driver and reinstalling the driver did not correct the issue.

Managed to solve it with the following Regedit
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
4. On the File menu, click Export.
5. In the File name box, type savedkey, and then click Save.
6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on
the Edit menu. When you are prompted to confirm the deletion, click Yes.


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