IT Troubleshooters

To resolve this problem yourself, follow the steps for your version of Microsoft Excel:

Microsoft Excel 2010

1. Click the File tab, and then click Options.
2. Click Advanced, and then click to clear the Ignore other applications check box in the General area.
3. Click OK.

Microsoft Office Excel 2007

1. Click the Microsoft Office Button, and then click Excel Options.
2. Click Advanced, and then click to clear the Ignore other applications check box in the General area.
3. Click OK.

Microsoft Office Excel 2003 or earlier versions of Excel

1. Click Options, on the Tools menu.
2. Click the General tab.
3. Click to clear the Ignore other applications check box, and then click OK.

When you log on to Windows 7 or Vista using a temporary user account, you receive this error message:
The User Profile Service failed the logon. User profile cannot be loaded.

Method 1

Try running the “Fix it” tool from this link: http://support.microsoft.com/kb/947215

Method 2

You may also boot the computer into safemode and then try to log-in. Safe Mode will start Windows 7 with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are installed, follow the steps to boot the computer in safe mode with networking.

Restart the computer.
Start tapping F8 key.
You will get advanced boot option window.
Select the option “Safemode”.

1. Open the Start menu.
2. In the white line (Start Search) area, type regedit and press Enter.
3. If prompted, either click on Continue or enter the password for the Administrator account.
4. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
5. There is 1 line for each profile. Crucially if a profile is bad there are 3 things worth checking
a) Ensure the key name doesn’t end in “.bad”
b) Ensure the RefCount value is 0
c) Ensure the State value is 0
5. Reboot

Frequently, users have difficulties opening files. The files can be opened from within Word, but when clicked from Windows, they won’t open.

The problem isn’t with Word. This is most likely a problem with file associations. Windows’ file associations frequently get changed inadvertently. Fortunately, it can be remedied very easily.

In Windows XP, follow these steps:

1. Right click a Word file
2. Select Open With from the pop-up menu
3. Click Choose Program…
4. Select Word in the Programs box
5. Check Always use the selected program to open this kind of file
6. Click OK

The next time you click on a Word file, it will open correctly.

WFICA32.EXE – Application Error
Error: The instruction at “Ox77c47fd4″ referenced memory at “0×00188008. The memory could not be “read”.

The fix for this is as follows:

1. Remove network printers.
2. Rename c:\windows\system32\spool\drivers\w32x68
3. Add network printers.

Excel 2007 files wont load files correctly it stays grey and wont open the file. To fix this open excel> Excel Options> Select Add-ins> Select manage: Excel Add-ins then hit go. Check Lookup wizard and hit ok.

While traveling sometime users are not able to receive emails on the blackberry but still able to send. To fix this try the follwoing
Open emails
Options
Email settings – click on bb symbol
Folder redirection
Expand and change inbox

For some reason box not ticked if you select this.

I had a user who was haven some issues getting onto the computer each time was getting a blue screen NaiFiltr.sys. This file NaiFiltr.sys is a component of McAfee VirusScan. I was able to load the computer into safe mode and remove McAfee then was able to boot the computer in to normal mode and install and update McAfee again.

First thing I would try is to clean up the forms cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook 2003 and 2007.

Try running the detect and repair of outlook.

step 1 Open an Internet Explorer window. Click “Tools,” then choose “Internet Options.” This will open the Internet Options window.

Step 2 Click the “Content” tab in the Internet Options window. This will open the Content options page.

Step 3 Click the “Certificates” button on the Content options page. This will open the Certificates window.

Step 4 Click the “Untrusted Publishers” tab in the Certificates window. It may be necessary to scroll horizontally to see the tab.

Step 5 Click to highlight the security certificate that you want to trust, then click the “Remove” button. This will open a confirmation window. Click the “Yes” button in the confirmation window to complete the process.