How to manually uninstall the 2007 Office

Posted by Allen on March 9th, 2010

First, verify that you cannot uninstall the 2007 Microsoft Office system by using Add or Remove Programs

For Windows XP:
Click Start, click Run, type control appwiz.cpl in the Open box, and then press ENTER.
Click to select the 2007 Office system product from the application list, and then click Remove.

For Windows Vista:
Click Start, type prgrams and features in the Search box, and then press ENTER.
Click to select the product to be uninstalled from the listing of installed products, and then click Uninstall/Change from the bar that displays the available tasks.

If you were able to uninstall the 2007 Microsoft Office system by using Add or Remove Programs, you are finished. If you were unable to uninstall the 2007 Microsoft Office system, you may have issues with the Add or Remove Programs dialog box, or some 2007 Microsoft Office components may not be uninstalled. In these cases, you may be unable to reinstall the 2007 Microsoft Office system.

To uninstall the existing 2007 Microsoft Office system if you cannot uninstall it by using the Add or Remove Programs feature, follow these steps:
Step 1: Remove any remaining Windows Installer packages of the 2007 Microsoft Office system:
Click Start, click Run, type installer, and then click OK.

This process opens the %windir%\Installer folder.
On the View menu, click Details.

Important To use the View menu in Windows Vista, you must press the ALT key first to display the menu bar, and then click the View menu.
On the View menu, click Choose Details.
Click to select the Subject check box, type 340 in the Width of selected column (in pixels) box, and then click OK.
Note It may take several minutes for the subjects to appear next to each .msi file.
For Windows XP, on the View menu, point to Arrange icons by, and then click Subject.
For Windows Vista, on the View menu, point to Sort By, and then click Subject.
For each .msi file where the subject is “Microsoft Office Product_Name 2007,” right-click the .msi file, and then click Uninstall.

Step 2: Stop the Office Source Engine service:
For Windows XP, click Start, click Run, type services.msc in the Open box, and then click OK.

For Windows Vista, click Start, click Start Search, type services.msc, and then press ENTER.
In the Services window, determine whether the Office Source Engine service is running. If this service is running, right-click Office Source Engine, and then click Stop.
Close the Services window.
Step 3: Remove any remaining 2007 Microsoft Office installation folders
For Windows XP and Windows Server 2003, click Start, click Run, type %CommonProgramFiles%\Microsoft Shared in the Open box, and then click OK.

For Windows Vista, click Start, click Start Search, type %CommonProgramFiles%\Microsoft Shared, and then press ENTER.
Note On a computer that is running a 64-bit version of Windows Vista, type %CommonProgramFiles(x86)%\Microsoft Shared, and then press ENTER.
If the following folders are present, delete them:
Office12
Source Engine
For Windows XP, click Start, click Run, type %ProgramFiles%\Microsoft Office, and then click OK.
On the root folder of each hard disk drive, locate and then open the MSOCache folder. If you cannot see the MSOCache folder, follow these steps:
Open Windows Explorer, and then on the Tools menu click Folder Options.
Click the View tab.
In the Advanced settings pane under Hidden files and folders, click Show hidden files and folders.
Click to clear the Hide protected operating system files check box, and then click OK.
Open the drive_letter:\MSOCache\All Users folder, and then delete every folder that has the following text in the folder name:
0FF1CE)

Step 4: Remove any remaining 2007 Microsoft Office installation files
For Windows XP and Windows Server 2003, click Start, click Run, type %appdata%\microsoft\templates, and then click OK.

For Windows Vista, click Start, click Start Search, type %appdata%\microsoft\templates, and then press ENTER.
Delete the following files:
Normal.dotm
Normalemail.dotm
For Windows XP, click Start, click Run, type %appdata%\microsoft\document building blocks\Language_ID, and then click OK.

For Windows Vista, click Start, click Start Search, type %appdata%\microsoft\document building blocks\Language ID, and then press ENTER.

Notes
If you cannot open this folder because the folder does not exist, go to step 6.
Language_ID is a placeholder for the four-digit number that represents the language of the 2007 Microsoft Office system. For example, if you use the English version of the 2007 Microsoft Office system, the Language_ID value is 1033. If the Language_ID is not known, type %appdata%\microsoft\document building blocks, and then open the subfolder in that location.
Delete the Building blocks.dotx file.
For Windows XP, click Start, click Run, type %temp%, and then click OK.

For Windows Vista, click Start, click Start Search, type %temp%, and then press ENTER.
On the Edit menu, click Select All.
On the File menu, click Delete.
For Windows XP, click Start, click Run, type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then click OK.

For Windows Vista, click Start, click Start Search, type %AllUsersprofile%\Application Data\Microsoft\Office\Data, and then press ENTER.
Delete only the Opa12.dat file.

Step 5: Remove the registry subkeys of the 2007 Microsoft Office system

Locate and then delete the registry subkeys of the 2007 Microsoft Office system if they are present. To do this, follow these steps:
For Windows XP, click Start, click Run, type regedit, and then click OK.

For Windows Vista, click Start, click Start Search, type regedit, and then click OK.
Click the following subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
On the File menu, click Export, type DeletedKey01, and then click Save.
On the Edit menu, click Delete, and then click Yes to confirm the deletion.
For each registry subkey in the following list, repeat steps 1a through 1d. Change the name of the exported key by one for each subkey.

For example, type DeletedKey02 for the second key, type DeletedKey03 for the third key, and so on.

32-bit versions of Microsoft Windows:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\*F01FEC
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
64-bit versions of Microsoft Windows:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\12.0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Delivery\SourceEngine\Downloads\*0FF1CE}-*
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*0FF1CE*
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\*F01FEC
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\*F01FEC
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose
HKEY_CLASSES_ROOT\Installer\Features\*F01FEC
HKEY_CLASSES_ROOT\Installer\Products\*F01FEC
HKEY_CLASSES_ROOT\Installer\UpgradeCodes\*F01FEC
HKEY_CLASSES_ROOT\Installer\Win32Assemblies\*Office12*
Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

On the File menu, click Export, type UninstallKey01, and then click Save.
Under the Uninstall subkey that you located in step 2, click each subkey, and then determine whether the subkey has the following value assigned to it:
Name: UninstallString
Data: file_name path\Office Setup Controller\Setup.exe path

Note In this example, file_name is a placeholder for the name of an installation program, and path is a placeholder for the file path.
Close Registry Editor.
Restart the computer

Windows Updates Failed

Posted by Allen on March 2nd, 2010

Windows Update has downloaded but when trying to install them, I get an error that the install has failed but has no error codes.

I have done a little bit of trying to remove some updates but still failed here is a few other methods

Register the Wups2.dll file
To register the Wups2.dll file in Windows, follow these steps:
Stop the Automatic Updates service. To do this, follow these steps:
Open the Command Prompt window. To do this, click Start, click Run, type cmd, and then click OK.
At the command prompt, type the following command, and then press ENTER:
net stop wuauserv
Register the Wups2.dll file. To do this, follow these steps:
At the command prompt, type the following command, and then press ENTER:
regsvr32 %windir%\system32\wups2.dll

Download and install the Windows Update Agent
For more information about how to download the latest version of Windows Update Agent, click the following article number to view the article in the Microsoft Knowledge Base:
949104 (http://support.microsoft.com/kb/949104/ ) How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

Reading of memory dump files

Posted by Allen on February 27th, 2010

When Windows crashes a small memory dump file records the smallest set of useful information that may help identify why your computer has stopped unexpectedly the file can be found here c:\windows\minidump\.

This dump file type includes the following information:
The Stop message and its parameters and other data
A list of loaded drivers
The processor context (PRCB) for the processor that stopped
The process information and kernel context (EPROCESS) for the process that stopped
The process information and kernel context (ETHREAD) for the thread that stopped
The Kernel-mode call stack for the thread that stopped
The small memory dump file can be useful when hard disk space is limited. However, because of the limited information that is included, errors that were not directly caused by the thread that was running at the time of the problem may not be discovered by an analysis of this file.

Tools to read the small memory dump file
You can load small memory dump files by using the Dump Check Utility (Dumpchk.exe). You can also use Dumpchk.exe to verify that a memory dump file has been created correctly. The Dump Check Utility does not require access to debugging symbols. The Dump Check Utility is included with the Microsoft Windows 2000 Support Tools and the Microsoft Windows XP Support Tools.

Install the debugging tools
To download and install the Windows debugging tools, visit the following Microsoft Web site:
http://www.microsoft.com/whdc/devtools/debugging/default.mspx (http://www.microsoft.com/whdc/devtools/debugging/default.mspx)
Select the Typical installation. By default, the installer installs the debugging tools in the following folder:
C:\Program Files\Debugging Tools for Windows

Open the dump file
To open the dump file after the installation is complete, follow these steps:
Click Start, click Run, type cmd, and then click OK.
Change to the Debugging Tools for Windows folder. To do this, type the following at the command prompt, and then press ENTER:
cd c:\program files\debugging tools for windows
To load the dump file into a debugger, type one of the following commands, and then press ENTER:
windbg -y SymbolPath -i ImagePath -z DumpFilePath
kd -y SymbolPath -i ImagePath -z DumpFilePath

Microsoft Outook Troubleshooting

Posted by Allen on February 16th, 2010

Several things can cause Outlook to start slowly:
Outlook in Safe mode. Go to Start > Run > then type
outlook /safe

If Outlook starts normal in Safe mode, Check one of the following:
The outcmd.dat file in the application data\microsoft\outlook folder might be corrupt.
Rename or delete this file while Outlook is closed.
When you restart Outlook, the folder will be recreated.

The view is corrupt
Start Outlook from the command prompt by typing
” outlook /cleanview ” to fix this problem.

A message in the Inbox is corrupt
Start Outlook in Safe mode, then move the Inbox messages to another folder.
You will lose your mailbox contents.

An Outlook add-in is causing a problem.
Click Tools> Options>Other> Advanced Options
Click COM Add-Ins;
Click Add-In Manager; then clear all add-in check boxes.

If Outlook doesn’t start normally in Safe mode:
You can also try to disable Windows Messenger integration.
To do so, Click>Tools>Options>Other
Then clear the “Enable Instant Messaging in Microsoft Outlook” check box.

CD drive Acer L3600 not showing

Posted by Allen on February 10th, 2010

I had an issue with a desktop computers CD drive would not show when going into device manager it was not recognizes after removing the driver and reinstalling the driver did not correct the issue.

Managed to solve it with the following Regedit
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
4. On the File menu, click Export.
5. In the File name box, type savedkey, and then click Save.
6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on
the Edit menu. When you are prompted to confirm the deletion, click Yes.

Setting up auto correct before sending email outlook 2003 and 2007

Posted by Allen on January 21st, 2010

Like other applications from the Microsoft Office suite, Outlook 2003 and 2007 comes with a bundled spell-checker. Unlike other email programs, Outlook benefits from features in Office, like AutoCorrection and custom dictionary.
To access the Spelling Options in Outlook 2003 and 2007 , go to the Tools menu, and choose Options. Then select the Options dialog’s Spelling tab. Outlook 2003 and and 2007 can help you by checking your spelling and/or grammar as you type your emails. Outlook’s Spelling Options allow you to configure the degree to which you let Outlook control your publications.
The Always suggest replacements for misspelled words checkbox controls whether Outlook helps you or not by underlining with a wavy red line words it perceives as misspelled.
Whether or not Outlook checks your spelling while you type, it can prevent you from sending out misspelled emails by enabling the Always check spelling before sending option, (off by default), and give you a last chance to review your text before emailing it.
Ignore words in UPPERCASE instructs Outlook 2003 and 2007 to skip any word in uppercase character not in Office’s dictionary, (like acronyms).

Increase amount of rings before voicemail

Posted by Allen on January 18th, 2010

If you do need additional ring time before voicemail:

A) The simplest method is to call your carrier and request a longer ring time, up to 30 seconds.

B) If you have a GSM based phone, some have had success by dialing this number from your phone: **61*XXXXXXXXXXX**30#

Replace XXXXXXXXXXX with the number of your carrier voice mail center (find it by looking at your Phone Dialer > Options > VoiceMail > Access Number. Put your access number in place of the Xs above.
For example, the Vodafone uk voice mail access number is 121, and thus the string to dial would be **61*18056377243**30#

Replace the 30 at the end of the string with your desired seconds. For most carriers, 30 seconds is the longest allowed.

Use Windows Media Player while in Firefox

Posted by Allen on January 4th, 2010

Microsoft has released a Windows Media Player plugin for Firefox through its “Open Source Lab”. It looks like this is just another part of Microsoft moving its focus to media from controlling the window to the Internet.

In any case, this should be useful for users of Windows Media Player that are so efficiency-obsessed that they need to control their music through their favorite web browser.

Reminders won’t clear in Outlook Calendaring

Posted by Allen on December 7th, 2009

When reminders appear in Microsoft Outlook and click Dismiss All I get the error message “Cannot turn of reminder. You may be reminded again. The end date you entered occurs before the start date. Dismiss operation failed.”

First, try launching Outlook.exe with the “cleanreminders” command line argument:
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE /cleanreminders

If that does not work, carry out the below steps to delete the items in Reminders folder:
Download MFCMAPI tool from http://support.microsoft.com/?ID=291794

1. Run MFCMAPI on the desktop
2. Go to Session->Logon and Display Store Table
3. Select your profile
4. Right click Mailbox and choose “Open Store”
5. Expand “Root Container”
6. Right click “Reminders” and select “Open Contents Table”
7. New Window Launches with Title Reminders
8. Select all the reminder items listed there, Right click and select “Delete Message”
9. Close MFCMAPI

Outlook has cached email addresses which are no longer vailid

Posted by Allen on December 2nd, 2009

Whenever you send an email to someone in Outlook, it will add that person to your nickname cache for quicker access in the future.
If that person’s address changes, especially if that person is on your domain, you may find their old email address pops-up as a suggestion when you start typing in the person’s name in the To:, Cc: or Bcc: fields of a message. To clear your nickname cache so this doesn’t happen, follow the steps below.

Note: This will not affect your Global Address list or any of your contacts list. This merely deletes the cache which pops-up suggested email addresses when you start typing an address in Outlook.

1. Quit Outlook.
2. Start Microsoft Windows Explorer.
3. On the Tools menu, click Folder Options, and then click the View tab.
4. Under Advanced Settings, click to select the Show hidden files and folders check box.
5. Click OK.
6. Click Start, point to Search, and then click All files or folders.
7. In the Search Companion box, type *.NK2 in the All or part of the file name box: box.
8. In the Look In box, click to select your local hard disk.
9. Click Search.
10. Right-click the .NK2 file with the name of the profile that you want to reset, and then click Rename.
11. Rename the file to profilename.bak, and then press ENTER.
12. Quit Windows Explorer.
13. Restart Outlook.
Outlook will generate a new nickname cache.


Copyright © 2010 IT Troubleshooters. iPod video converter. Laptops. Antivirus protection.