IT Troubleshooters

Frequently, users have difficulties opening files. The files can be opened from within Word, but when clicked from Windows, they won’t open.

The problem isn’t with Word. This is most likely a problem with file associations. Windows’ file associations frequently get changed inadvertently. Fortunately, it can be remedied very easily.

In Windows XP, follow these steps:

1. Right click a Word file
2. Select Open With from the pop-up menu
3. Click Choose Program…
4. Select Word in the Programs box
5. Check Always use the selected program to open this kind of file
6. Click OK

The next time you click on a Word file, it will open correctly.

SMS Service Centre number: +447785016005.
This number is used to configure your phone for sending text messages.

Handset’s serial number:Enter ‘*#06#’ as a phone number, to get your handset’s serial number (known as the IMEI)

Other useful codes You can also try the following network commands:

*#100# = Your own mobile phone number
*#103# = The current time from the network

WFICA32.EXE – Application Error
Error: The instruction at “Ox77c47fd4″ referenced memory at “0×00188008. The memory could not be “read”.

The fix for this is as follows:

1. Remove network printers.
2. Rename c:\windows\system32\spool\drivers\w32x68
3. Add network printers.

Excel 2007 files wont load files correctly it stays grey and wont open the file. To fix this open excel> Excel Options> Select Add-ins> Select manage: Excel Add-ins then hit go. Check Lookup wizard and hit ok.

While traveling sometime users are not able to receive emails on the blackberry but still able to send. To fix this try the follwoing
Open emails
Options
Email settings – click on bb symbol
Folder redirection
Expand and change inbox

For some reason box not ticked if you select this.

I had a user who was haven some issues getting onto the computer each time was getting a blue screen NaiFiltr.sys. This file NaiFiltr.sys is a component of McAfee VirusScan. I was able to load the computer into safe mode and remove McAfee then was able to boot the computer in to normal mode and install and update McAfee again.

First thing I would try is to clean up the forms cache.

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook 2003 and 2007.

Try running the detect and repair of outlook.

step 1 Open an Internet Explorer window. Click “Tools,” then choose “Internet Options.” This will open the Internet Options window.

Step 2 Click the “Content” tab in the Internet Options window. This will open the Content options page.

Step 3 Click the “Certificates” button on the Content options page. This will open the Certificates window.

Step 4 Click the “Untrusted Publishers” tab in the Certificates window. It may be necessary to scroll horizontally to see the tab.

Step 5 Click to highlight the security certificate that you want to trust, then click the “Remove” button. This will open a confirmation window. Click the “Yes” button in the confirmation window to complete the process.

From what we’ve seen so far Windows 7 is already performing better than Vista, but if your PC seems sluggish then it’s now much easier to uncover the bottleneck. Click Start, type RESMON and press Enter to launch the Resource Monitor, then click the CPU, Memory, Disk or Network tabs. Windows 7 will immediately show which processes are hogging the most system resources.

The CPU view is particularly useful, and provides something like a more powerful version of Task Manager. If a program has locked up, for example, then right-click its name in the list and select Analyze Process. Windows will then try to tell you why it’s hanging – the program might be waiting for another process, perhaps – which could give you the information you need to fix the problem.

FIND BOTTLENECKS: Resource monitor keeps a careful eye on exactly how your PC is being used